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Terms & Conditions

First Visit

An additional charge will apply for your first window clean, as it generally takes longer than a standard clean. Please note it may take up to two visits to achieve the desired finish.

If you notice any minor issues, please notify us within 24 hours so we can resolve them promptly.

Regular Cleaning

We offer regular window cleaning on a 4–5 weekly or 8–9 weekly basis, depending on your preference.

Please be aware that delays may occasionally occur due to bad weather, vehicle issues, or staff illness. However, we always aim to maintain your preferred schedule as closely as possible.

Bad Weather Policy

We may clean in light rain, but in heavier weather conditions, we will reschedule to the next available day. If it starts raining while we are already cleaning, we will complete the job as normal.

If there are any concerns following a clean, please get in touch within 24 hours.

Payments

We provide a range of payment methods for your convenience:

• Cash on the day: If cash is your preferred method, you may leave it in a safe place and let us know where to collect it. Please note, we do not return on other days to collect payment.
• Direct Debit (GoCardless): We will send a link for you to sign up. You’ll receive an email notification before any payment is taken. We only request payment after a clean has been completed, not on a fixed cycle.
• Bank Transfer: We kindly ask for payment within 3 days of the clean. Prompt payment is appreciated, as it is due once the job is completed.
• Card Payments: Available via our card machine during in-person visits or through a secure payment link sent to your phone. These are offered in special circumstances, as we already offer various payment methods.

Important: If payment is not received within 3 days, we will require you to register for GoCardless before your next clean. Customers who do not comply may be removed from our system.

Complaints & Minor Issues

If you are dissatisfied with any aspect of your clean, please contact us by phone, text, or email within 24 hours. We will do our best to resolve the issue and arrange a revisit if necessary.

We believe every issue can be resolved and strive to ensure complete customer satisfaction. For all complaints or concerns, please contact Jordan or Emily.

One-Off Cleaning Services

All one-off services (e.g. window cleaning, gutter cleaning) require payment in advance, on arrival, or immediately upon completion. A 3-day payment window is not applicable for these services.